THE BRIEFS

We media trained SAGA after a news stories had seriously affected competitors with passengers left stranded overseas.

We ran sessions with frontline staff and managers, dealing directly with customers. These are the most important people in any travel business, and we put them through their paces:

• Running real-world scenarios and tough interviews

• The theory and practice behind speaking genuinely to customers in a crisis

• Building confidence that they can speak to customers on a wider scale

• Planning for all possible future scenarios of this kind where news media is involved

• The skills to speak and relay up-to-the-second information on social media

• And most importantly for the future, guidance on how the group can pass down the skills to their staff

There are many ways to give media training.

As consumers, our holidays and travel are important to us - and they’re also a big expense. Greenscreen is founded on the principle of helping businesses to speak clearly to customers, with passion and confidence.

We know that every spokesperson can give their customers exactly what they need, when they need it, especially in challenging times.

The story will change. But the skills you develop with us will stay with you. So with Saga, we focused on confidence, calm under the pressure of an imminent issue, and above all, clarity for customers who need to hear accurate, useable information as soon as possible.

It’s the Greenscreen way. And we’re proud of it.